GENERAL TERMS AND CONDITIONS OF SALE AND USE
Applicable from 2 January 2025.
- IDENTIFICATION OF THE PUBLISHER AND THE SELLER
The website https://padelpulse.co.uk (hereinafter the “Site”) is published and operated by Akot Padel, a Private Limited Company registered under number 16672972, whose registered office is located at 45 Fitzroy St, London W1T 6EB, United Kingdom, an active company.
Managing Director: James Whitaker
Email address: contact@padelpulse.co.uk
Telephone: +44 7867 600810
Hereinafter referred to as “the Company” or “the Seller”.
The Site is hosted by Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus.
- PURPOSE
These General Terms and Conditions govern:
• use of the Site
• the creation of a customer account
• the online sale of products offered on the Site
Any browsing of the Site implies full and unreserved acceptance of these provisions.
- ACCESS TO THE SITE
The Site is accessible 24 hours a day, 7 days a week, except in the event of interruption for maintenance or force majeure.
The Company cannot be held liable for any temporary unavailability of the Site.
- ACCOUNT CREATION
The Customer may create a personal account.
They undertake to provide accurate information and to keep it up to date.
The Customer is solely responsible for the confidentiality of their login details.
Any use of the account is deemed to have been carried out by its holder.
The Company reserves the right to suspend or delete any account in the event of:
• fraud
• attempted fraud
• misuse
• breach of these terms and conditions
- PRODUCTS
The products offered are described with the greatest possible accuracy.
Photographs and visuals are not contractually binding.
The Company reserves the right to amend the range offered at any time.
- ORDER
The order is considered firm and final after:
• validation of the basket
• acceptance of these terms and conditions
• payment in full
• confirmation by email
The Company reserves the right to refuse any order on legitimate grounds, in particular:
• a previous dispute
• suspicion of fraud
• inconsistency of the information
• abnormally high risk of chargeback
- PRICE
Prices are shown in pounds sterling (£), inclusive of all taxes.
Delivery charges are indicated before validation.
The Company reserves the right to amend its prices at any time.
The applicable price is the one displayed at the time of the order.
- PAYMENT
Payment is due immediately.
Transactions are secured via a PCI-DSS certified provider.
The Company does not retain any bank details.
In the event of a payment being declined by the bank, the order is automatically cancelled.
Any abusive dispute or unjustified chargeback may give rise to:
• a request for supporting documents
• debt recovery action
• a report to the relevant authorities
Electronic evidence data (IP, timestamp, payment logs, 3D Secure validation, email confirmation) shall be conclusive in the event of a dispute.
- DELIVERY
Products are delivered to the address indicated at the time of the order.
Delivery times are indicative and may vary depending on:
• carrier
• period of activity
• logistical constraints
The transfer of risk takes place at the moment the Customer takes physical possession of the goods.
In the event of a delivery dispute, the information provided by the carrier (proof of delivery, signature, delivery photo, geolocated scan) constitutes sufficient presumption of delivery.
- RIGHT OF WITHDRAWAL
In accordance with regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has fourteen (14) days from receipt to exercise their right of withdrawal.
Mandatory conditions:
• product unused
• complete
• in its original packaging
• in perfect resaleable condition
Return costs are borne by the Customer.
The refund is made within a maximum period of fourteen (14) days from the actual receipt of the returned product.
In accordance with regulation 28 of the Consumer Contracts Regulations 2013, the right of withdrawal is excluded for:
• personalised products
• products unsealed for reasons of hygiene
• goods damaged by the Customer
- LEGAL GUARANTEES
The Customer benefits from:
• the legal guarantee of conformity (sections 9 to 19 of the Consumer Rights Act 2015)
• the guarantee against latent defects (section 19 of the Consumer Rights Act 2015)
In the event of a proven defect, the Company will proceed with the repair, replacement or refund in accordance with the law.
- RETENTION OF TITLE
The products remain the exclusive property of the Company until the price has been paid in full.
- LIABILITY
The Company’s liability is strictly limited to proven direct damages.
It cannot be held liable for:
• improper use
• indirect damages
• loss of business
• an event of force majeure
- INTELLECTUAL PROPERTY
All of the content of the Site (texts, images, logos, design, database, source code) is protected by the French Intellectual Property Code.
Any total or partial reproduction without prior written authorisation is strictly prohibited.
- PERSONAL DATA
The data collected is necessary for processing orders and managing the customer relationship.
It is processed in accordance with:
• Regulation (EU) 2016/679 (GDPR)
• the Data Protection Act 2018 and the UK GDPR
The Customer has the following rights:
• access
• rectification
• erasure
• restriction
• objection
• portability
Any request may be sent to contact@padelpulse.co.uk.
- MEDIATION
In accordance with Part 4 of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, the Customer may use a consumer ombudsman free of charge.
For UK consumers, the EU Online Dispute Resolution (ODR) platform is no longer available following Brexit. UK consumers may use a competent ADR provider listed on the Chartered Trading Standards Institute approved register (https://www.tradingstandards.uk/consumers/approved-adr-bodies). For EU-resident consumers, the European ODR platform remains accessible at https://ec.europa.eu/consumers/odr/
- APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions are governed by the laws of England and Wales.
In the event of a dispute, and in the absence of a prior amicable resolution, the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer-protection rules of the consumer’s country of residence require otherwise.
- FINAL PROVISIONS
If any clause of these General Terms and Conditions is declared null or unenforceable, the remaining provisions shall remain in full force.
The Company reserves the right to amend these terms and conditions at any time. The applicable version is the one in force on the date of the order.