Last updated: 4 June 2026
1) Identity of the data controller
The website https://padelpulse.co.uk (hereinafter the “Site”) is published and operated by Akot Padel, a Private Limited Company registered under number 16672972, whose registered office is located at 45 Fitzroy St, London W1T 6EB, United Kingdom, an active company.
Managing Director: James Whitaker
Email address: contact@padelpulse.co.uk
Telephone: +44 7867 600810
2) Scope
This policy explains how we collect, use, retain and share your personal data when you browse padelpulse.co.uk, create an account, place an order or interact with us (customer service, emails, social media, forms). It applies to customers and prospects located in the United Kingdom and in the EU.
3) What data do we collect?
Identity & contact: surname, first name, postal address, email, telephone.
Order & delivery: products ordered, addresses, parcel tracking.
Billing & payment: amount, currency, payment methods, transaction references (card details are processed by our certified payment providers and are not stored by us).
Customer account: username, purchase history, preferences.
Customer service & communication: messages, requests, records necessary for processing.
Technical data: server logs, IP addresses, device identifiers, cookies and trackers subject to your consent (see Cookie Policy).
Marketing: consents, subscriptions, open/click rates (email marketing), preferences.
We do not collect any special category data (health, opinions, etc.).
4) Purposes and legal bases (UK GDPR)
| Purpose | Examples | Legal basis |
|---|---|---|
| Performance of the contract | Placing an order, payment, delivery, account management | Article 6(1)(b) – Contract |
| Customer service & warranty | Complaints, returns, assistance | Art. 6(1)(b) / (c) legal obligations |
| Billing & accounting | Invoices, tax obligations (OSS/VAT) | Art. 6(1)(c) – Legal obligation |
| Security & fraud prevention | Detection of abuse, site security | Art. 6(1)(f) – Legitimate interest |
| Statistics & improvement | Aggregated audience measurement | Art. 6(1)(f) – Legitimate interest (cookies subject to consent) |
| Marketing & prospecting | Newsletters, offers | Art. 6(1)(a) – Consent (withdrawable at any time) |
5) Recipients and categories of providers
We share your data only with:
- Technical providers (hosting, maintenance, email marketing, CRM tools, audience measurement).
- Payment providers (e.g. PSPs such as Stripe/Adyen/PayPal) for the secure processing of payments.
- Logistics & shipping (preparation, dispatch, parcel tracking).
- Advisory & compliance (accounting, legal) where necessary.
- Competent authorities where required by law.
These providers act as processors (contracts, technical and organisational measures) or as joint controllers/third parties where the law requires it.
6) International transfers
United Kingdom ↔ EEA/EU: transfers rely on existing adequacy decisions and/or standard contractual clauses (SCCs) / IDTA (UK) with additional measures where necessary.
Other countries: standard contractual clauses + transfer assessments.
7) Retention periods (principles)
Account & identity: for the duration of the relationship, then 3 years from the last contact (prospecting) or 6 to 10 years for accounting documents according to local obligations.
Orders & billing: the legally required period (accounting/tax).
Customer service / complaints: the processing period + statutory time limits (warranty).
Marketing: until you withdraw your consent or 3 years of inactivity.
Cookies & logs: according to the purpose and the legal framework (see Cookie Policy).
8) Your rights (UK & EU)
You may exercise the following rights at any time: access, rectification, erasure, restriction of processing, objection, data portability and withdrawal of consent for marketing/cookies. Contact: contact@padelpulse.co.uk (proof of identity may be requested).
- UK & EU: you may contact the ICO (Information Commissioner’s Office) if necessary.
- United Kingdom: Information Commissioner’s Office (ICO).
We encourage you to contact us first for an amicable resolution.
9) Cookies & trackers
This site uses technical (necessary) cookies and, subject to your consent, audience measurement and/or advertising cookies. A consent banner allows you to accept or refuse non-essential cookies. 👉 Details (types, durations, partners): see the Cookie Policy.
10) Minors
Our products and services are intended for adults. We do not knowingly collect data from children. If you believe that a minor has provided us with data, please contact us at: contact@padelpulse.co.uk.
11) Security
We implement appropriate technical and organisational measures (access controls, encryption in transit, logging, segmentation, processing agreements, reasonable testing) to protect your data against any loss, unauthorised access and disclosure.
12) Automated decisions / profiling
No decision producing legal effects is based solely on automated processing. Simple marketing profiling (e.g. segmentation by interests/purchases) may be carried out with your consent in order to personalise offers and content. You may object to this at any time.
13) Marketing communications
Email/SMS newsletters: only with your consent (opt-in). You can unsubscribe via the unsubscribe link included in every email or by writing to: contact@padelpulse.co.uk.
14) Complaints & dispute resolution (consumers UK & EU)
European ODR platform: https://ec.europa.eu/consumers/odr
Consumer mediation (UK): [to be completed: name/URL of the mediator]. We always favour an amicable solution via contact@padelpulse.co.uk.
15) Changes
We may update this policy to reflect legal or technical developments. The date at the top of the document indicates the last update. In the event of significant changes, specific information may be published on the site.